Do you ship to my country?

The Well+Good SHOP currently ships to the USA, Canada, and the United Kingdom. If you live outside of these areas, please stay tuned as we hope to expand shipping capabilities very soon!

How much is shipping?

Shipping rates vary based on the merchant partner for individual products. 

Do I have to pay taxes, customs and/or duties?

Customers are responsible for any customs and/or duties fees that may be required upon delivery. 

If an international order is refused at delivery, it will be abandoned. The Well+Good Shop is not responsible for the package once it has been refused.

How long does shipping take?

North America: 3-5 business days

International: 5-7 business days

Delivery services are open Monday - Friday. Certain exceptions may occur depending on the location of our merchant partner fulfilling your order.

Will all of my items arrive at the same time?

Due to the possibility of items being sold by different merchant partners, the products in your order may arrive at different times. 

Can I track my order?

Your tracking number will be sent once your order has shipped. You can check the status of your order by clicking the tracking button in the shipping confirmation email. 

We encourage you to sign up for tracking updates through the shipping courier.

If you have any questions about the status of your order, please contact us directly at shop.support@wellandgood.com.

Do I have to be home to receive my package?

On occasion, a recipient must be present to receive a shipment. If the shipment cannot be delivered, a card will be left and the courier will attempt to re-deliver the following working day.

If a delivery is unsuccessful after the second attempt, a card will be left and the parcel returned to the depot where collection or re-delivery can be arranged. Should this fail the parcel will be returned to the merchant and we will contact you directly with next steps.

What items can I return for a refund?

Exclusives, resale, and reduced items are FINAL SALE.

Otherwise, all full priced items, excluding apothecary, underwear, lingerie, hosiery, boxers, briefs, swimsuits and bikini bottoms are eligible for a full refund. 

If you receive the incorrect size or product, please e-mail shop.support@wellandgood.com and we will help issue a return and refund.

How long do I have to return an order?

Customers have up to 30 days after your purchase to return a product for a refund, providing the products are in their original, unworn, unwashed, and/or unopened condition with original tags and packaging.

We suggest you email shop.support@wellandgood.com within 2 days of receiving the product to request a return to ensure enough time to successfully process your return. Please note that return instructions may vary by merchant partner.

How do returns work?

When you request a refund, our team will communicate the return request to the merchant partner and provide the merchant return instructions to the customer.

Please do not return any items without first contacting shop.support@wellandgood.com. Any items returned without proper return authorization may be returned to the sender.

How should I package a return?

Please ensure all returned items are well packaged and fully sealed, so as not to be damaged in the post. 

If a return slip is provided, please ensure this is properly attached to the outside of your package.

Do I have to pay for return shipping?

In most cases, customers are responsible for return shipping fees.

All international returns must be declared as ‘Returned Merchandise’ and shipped using your country’s local shipping carrier (such as Canada Post, USPS, EMS) to avoid brokerage fees and/or duties fees.

Insurance is recommended for products valued at $200 and over. The Well+Good Shop is not responsible for items damaged or lost in return transit.

How long will it take for my return to be processed?

When the merchant partner receives your returned item, they will inspect it and notify The Well+Good SHOP with an approval confirmation for the returned item. Returns approvals are at the merchant's discretion.

Once the return has been completed, a refund will be applied to the original payment method excluding the cost of shipping and handling. You will receive the refund within 3-10 business days depending on your financial institution.

My return was not approved. What do I do?

If a refund doesn’t qualify for the merchant's return policy or is otherwise rejected by the merchant, you may ask for the item to be sent back to you and will need to pay for a new shipping label. 

If you believe your item met all of the return requirements, please email shop.support@wellandgood.com.

To ensure that returns are approved, please ensure you carefully follow all of the return requirements set out above.

Can I exchange my order?

Unfortunately, exchanges are not permitted on The Well+Good SHOP. Customers will need to return any unwanted items and re-buy the correct item.